Refund Policy

1. Return Window
Customers can request a return or refund within 30 days of receiving the product.

2. Eligibility for Returns

  • Item must be unused

  • Must be in original packaging

  • Customer should have proof of purchase (invoice/receipt)

3. How to Start a Return
Customers must contact your support first:

Returns without approval will not be accepted.

4. Damaged or Wrong Product
Customers should contact us immediately if the product is defective, damaged, or incorrect.

5. Non-Returnable Items
Examples included:

  • Perishable goods

  • Personal care products (if opened)

  • Custom products

  • Sale items / gift cards

6. Refund Processing

  • Refund decision after inspection

  • Approved refunds processed within 7–10 working days

  • Returned to the original payment method

7. Exchanges
Defective or incorrect items can be exchanged.

8. Return Shipping
Customer pays return shipping unless the mistake is from ETrustifi.